Dealing with Disruptive Individuals

Thursday, December 3rd, 2026

6pm to 8pm

1365 Chamberlin St.

Zanesville, Ohio 43701

Reducing Liability through Proper Training 

This practical, church-focused class equips safety team members and staff with proven communication and observation skills to recognize concerns early, manage difficult encounters, and maintain a calm, respectful environment.  Participants will learn to recognize the signs of dangerous behavior, learn skills to manage people in crisis, and make sound decisions about when to involve law enforcement, all while integrating these skills into their existing safety plans. 

The course is grounded in real-world experience and designed specifically for faith-based settings.  We will also conduct a demonstration after the training, inside the church with SOK Defense Spray. 

TOPICS

• Recognizing behavioral indicators and assessing potential risk
• How and when to involve law enforcement
• Professional communication strategies
• Dealing with difficult or uncooperative individuals
• Differentiating between emotional, phycological and drug induced responses
• Active listening techniques that improve outcomes or buy time 
• Working together as a team

WHO SHOULD ATTEND?

• Church Safety Ministry
• Pastors
• Kids Ministry
• Ushers/Greeters
• Supervisors
• Front Office Staff
• Administrators